Terms and Conditions je888 – Complete Platform Usage Guide

1. General Terms of Use – je888 Platform

The je888 platform is operated and owned by je888 Entertainment Group. All services provided through je888.pro and the je888 mobile app are subject to the terms and conditions stated in this document, together with je888's Privacy Policy and Responsible Gaming Policy, which form part of these terms.

These terms and conditions form a legally binding agreement between you as the user and je888. If you do not agree with any part of these terms, you are advised not to use the je888 platform. Continued use of the platform following any changes to the terms will be deemed acceptance of the updated terms.

Je888 reserves the right to modify, suspend, or terminate any service, feature, or section of the platform at any time, with or without prior notice. je888 is not liable for any losses that may arise from such interruption or termination of services.

2. Member Eligibility

To be eligible to register and use the je888 platform, you must meet all of the following requirements:

• Aged 18 years and above on the date of registration.
• An individual registering for their own personal use, and not on behalf of any third party.
• Not included in any category prohibited from using je888 services under the laws or regulations of your place of residence.
• Registering with accurate, truthful, and complete personal information.
• Has never had a je888 account previously closed or suspended due to fraud, breach of terms, or illegal activity.

Je888 reserves the right to request identity verification (KYC) at any time to confirm member eligibility. Documents that may be requested include a national ID, passport, bank statement, or proof of address. Failure to provide the requested documents within the specified timeframe may result in temporary account suspension.

3. Account Registration and Management

Each individual is only permitted to hold one (1) active je888 account at any one time. Registering multiple accounts by the same individual is a serious violation of these terms and will result in the closure of all associated accounts along with the freezing of all balances and bonuses within them.

During registration, you are required to provide accurate and up-to-date information, including your full name, date of birth, email address, and phone number. It is your responsibility to keep your account information updated should any changes occur. Inaccurate or outdated information may affect your verification and withdrawal process.

• Your je888 account password is your full responsibility. Do not share your password with anyone.
• Je888 will never ask for your password via email, live chat, or any other communication method.
• If you suspect your account has been accessed without authorisation, contact je888 customer support immediately.
• All activity carried out through your account is your responsibility unless you have reported unauthorised access to us within a reasonable time.

4. Deposits and Withdrawals

Je888 supports a range of popular deposit and withdrawal methods in Malaysia, including FPX, DuitNow QR, Touch 'n Go eWallet, GrabPay, and direct bank transfer to local bank accounts. All transactions are processed in Malaysian Ringgit (MYR).

Regarding Deposits:

• Minimum and maximum deposit limits vary by chosen payment method and are displayed during the deposit process.
• Deposits are typically credited to your je888 account instantly or within a few minutes.
• Je888 does not charge any processing fees for deposits; however, your bank or e-wallet provider may impose their own charges.
• You may only deposit funds from an account or payment method registered in your own name.

Regarding Withdrawals:

• Withdrawal requests will be processed within the timeframe set by je888, depending on the method selected.
• Withdrawals will be credited to the bank account or e-wallet registered under the same name as your je888 account.
• Je888 reserves the right to request additional identity verification before processing withdrawals to ensure transaction security.
• Minimum and maximum withdrawal limits are shown during the withdrawal process. VIP members enjoy higher withdrawal limits.
• Withdrawals will not be processed if there are any outstanding bonus rollover requirements on your account.

5. Bonuses, Promotions and Special Offers

Je888 offers a variety of bonuses and promotions from time to time to reward new and loyal members. Each bonus and promotion is subject to specific terms and conditions stated on the relevant promotions page. The terms in this section are general terms applicable to all je888 promotions.

• All bonuses are subject to rollover requirements (wagering requirements) that must be met before a withdrawal can be made.
• Je888 reserves the right to cancel any awarded bonus if fraud, misuse, or a violation of the terms is proven.
• Bonuses cannot be transferred between accounts or converted directly to cash without fulfilling the applicable rollover requirements.
• Only one type of bonus may be active at a time unless otherwise stated in the relevant promotion's terms.
• Je888 reserves the right to modify, suspend, or terminate any promotion at any time.
• Unclaimed bonuses will expire automatically once their validity period ends.

6. Game Rules

All games available on the je888 platform are subject to their respective game rules. Members are responsible for reading and understanding the rules of each game before playing. Game rules can be accessed via the "Info" or "Help" button within the respective game interface.

• All games use a Random Number Generator (RNG) that has been verified by an independent third-party body to ensure fairness.
• All completed game results are final and cannot be reversed.
• In the event of a technical disruption during an active game session, je888 will endeavour to restore the game to its last valid state. If restoration is not possible, the relevant wager will be returned to the member's account balance.
• The use of any automation software, bots, or third-party tools that provide an unfair advantage in gameplay is strictly prohibited.
• Colluding with other players to gain an unfair advantage, including in live table games, is a serious violation that may result in account closure.

7. Account Security and Member Responsibilities

The security of your je888 account is a shared responsibility between you and je888. je888 is responsible for providing robust security infrastructure, including 256-bit SSL encryption and suspicious activity monitoring systems, while you as a member are responsible for:

• Using a strong and unique password for your je888 account.
• Do not share your account login details with anyone, including family members.
• Ensuring that the device you use to access je888 is secure and free from malicious software.
• Reporting to je888 immediately if you suspect any suspicious activity on your account.
• Log out of your je888 account when you have finished using the platform, especially on shared devices.

Je888 will not be held liable for any losses resulting from a member's own negligence in safeguarding their account details.

8. Account Closure and Suspension

Je888 reserves the right to close or suspend any member account without prior notice in the following situations:

• Violation of any terms and conditions stated in this document.
• Suspected fraudulent activity, money laundering, or other illegal activities.
• Providing false or misleading registration information.
• Account found to be owned by an individual under 18 years of age.
• Use of multiple accounts by the same individual.
• Requests from relevant authorities for legal reasons.

Members may also close their own account at any time by contacting je888 customer support. Prior to closure, any valid balance (once rollover requirements are met) will be processed for withdrawal following standard procedures. Bonuses that have not met rollover requirements will be forfeited upon account closure.

9. Liability Limitations and Disclaimer

The je888 platform is provided "as is" and je888 makes no guarantee that the platform will always be free from disruptions, errors, or technical faults. However, je888 is committed to resolving any technical issues as promptly as possible.

To the extent permitted by law, je888 shall not be liable for:

• Any indirect, incidental, or consequential losses arising from the use of the je888 platform.
• Service disruptions caused by factors beyond je888's control, including internet outages, service provider issues, or natural disasters.
• Losses arising from a member's negligence in safeguarding their account security.
• Game results that are valid and have been correctly processed by the je888 system.

These je888 terms and conditions are governed by applicable laws, and any disputes arising will be resolved through the established process. Members agree that any claim against je888 must be submitted within twelve (12) months from the date of the incident giving rise to the claim.

10. Contact Us

If you have any questions, concerns, or complaints regarding je888's terms and conditions or any aspect of our platform, the je888 customer support team is available to assist you 24 hours a day, 7 days a week.

You can reach us via:

• Live Chat: Available directly on the je888 mobile app and je888.pro
• Support Email: [email protected]
• Response Time: We aim to respond to all enquiries within 24 hours

Effective Date: 1 January 2026  |  Version: 3.0  |  je888 reserves the right to amend these terms at any time. Continued use of the platform after any changes constitutes acceptance of the updated terms.