Privacy Policy je888 – We Keep Your Information Safe

1. Personal Information We Collect

Je888 collects various types of personal information to enable us to provide a secure, personalised, and high-quality service to every member. This data collection is carried out transparently and covers only information that is strictly necessary for the purposes specified.

In addition to information you provide directly during registration or platform use, je888 also collects data automatically through cookies, server logs, and similar tracking technologies. This data is used solely to improve user experience and platform security.

2. How We Use Your Information

Every piece of information we collect has a clear and legitimate purpose. je888 uses your personal data for the following purposes:

• Account Management: Creating, verifying, and managing your je888 account securely.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions in your account accurately and promptly.
• KYC Verification: Meeting legal compliance requirements to verify member identities and prevent money laundering.
• Platform Security: Detecting and preventing fraudulent activity, unauthorised access, and any security threats to your account.
• Customer Support: Enabling our support team to assist you efficiently whenever you contact us.
• Service Communications: Sending important notifications related to your account, transactions, changes to terms, and security updates.
• Platform Improvement: Analysing aggregated usage patterns to enhance the features and performance of the je888 platform.
• Marketing (with consent): Sending je888 promotional information and special offers if you have given consent to receive such communications.

3. Information Sharing and Disclosure

Je888 takes a highly limited and responsible approach to sharing member data. We does not sell, does not rent, and does not transfer your personal information to third parties for their own commercial purposes. However, there are limited situations where we may need to share your information:

• Trusted Service Providers: Technical partners who help us operate the platform, process payments, and provide support services. They are bound by strict confidentiality agreements and may only use your data in accordance with je888's instructions.
• Legal Requirements: When required by law, court order, or a legitimate request from an authority, je888 may be required to disclose certain information to the relevant body.
• Fraud Prevention: In cases involving suspicion of serious fraud or money laundering, relevant information may be shared with the appropriate enforcement authorities.
• Business Transfer: In the event of a je888 business merger or acquisition, member information may be transferred to the new entity provided that equivalent privacy protections are maintained.

In all of the above cases, je888 ensures that data sharing is carried out on a minimum and need-only basis, and is subject to appropriate safeguards.

4. Data Security and Protection Measures

Protecting your personal data is the absolute top priority of je888. We continuously invest in the latest security infrastructure to ensure your information remains safe at all times. Key security measures we practice include:

• 256-bit SSL encryption for all data transmitted between your device and je888 servers.
• Encryption of data at rest within the je888 database using state-of-the-art encryption algorithms.
• A suspicious activity monitoring system operating 24 hours a day, 7 days a week.
• Strict access controls — only authorised staff may access member personal data, and only for legitimate work purposes.
• Regular security audits by independent third parties to identify and address vulnerabilities.
• Mandatory data security training for all je888 staff who handle member information.

5. Cookies, Pixels, and Tracking Technologies

Je888 uses cookies and similar tracking technologies to enhance the functionality and experience of using our platform. Cookies are small text files stored on your device when you visit the je888 website.

Types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login verification and session security. Cannot be disabled.
• Preference Cookies: Saving your preferences such as language and display settings for a more personalised experience.
• Analytics Cookies: Helping us understand how members use the je888 platform so we can make meaningful improvements. This data is processed in aggregate and does not identify individuals.
• Marketing Cookies: Used only with your consent to display relevant content. You may decline these cookies without affecting the core functionality of the platform.

You can manage or disable cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect some features of the je888 platform.

6. Your Rights Regarding Personal Data

As a valued je888 member, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act (PDPA) and je888's privacy policy:

To submit any requests regarding your personal data rights, please contact the je888 privacy team via email at [email protected] or via Live Chat on the je888 platform.

7. Data Retention Period

Je888 retains your personal information for as long as necessary to fulfil the original purpose of collection, or as required by applicable laws and regulations. In general:

• Active account data is retained for as long as your account remains active and in use.
• Financial transaction records are retained for a minimum of 7 years to comply with Malaysia's tax and financial legal requirements.
• KYC documents are retained for the period required by applicable anti-money laundering laws.
• Following account closure, your personal data will be anonymised or deleted within a reasonable period, unless there is a legal requirement to retain it longer.

8. Children's Privacy Protection

The je888 platform is exclusively for individuals who are of age 18 years and above. je888 does not intentionally collect any personal information from individuals under the age of 18. If we discover that we have collected data from a minor without our knowledge, we will take immediate steps to delete that information and close the account in question.

If you have reason to believe that an underage individual has registered on the je888 platform, please contact us immediately so that appropriate action can be taken.

9. Changes to This Privacy Policy

Je888 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service improvements. When significant changes occur, we will notify you through:

• Email notifications sent to the address registered in your account.
• A prominent notice on the je888 platform homepage before changes take effect.
• In-app notifications on the je888 mobile app for members using our application.

The "Updated" date at the top of this document will always reflect the latest version of the je888 Privacy Policy. We encourage you to review this policy from time to time. Continued use of the je888 platform after any changes constitutes acceptance of the updated privacy terms.

10. Contact Our Privacy Team

If you have any questions, concerns, or requests regarding the je888 Privacy Policy or how we handle your personal data, please do not hesitate to contact us. The je888 Privacy Team is ready to assist you.

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available on the je888 app and je888.pro website, 24/7
• Response Time: Privacy-related requests are answered within 14 business days

Effective Date: 1 January 2026  |  Version: 2.5  |  This Privacy Policy forms part of the je888 Terms and Conditions and should be read together with them.